Delete your Mekorot account

How to ask

In the Mekorot app or on mekorot.org: sign in, open the account menu (your name, top right), choose Account, and use Delete account at the bottom of the page.

Sign in to delete your account

If you can't sign in, or no longer have the app, email info@mekorot.org from the address on the account, with the subject "Delete my Mekorot account". If the account has no email address, tell us the username and the school or parent it belongs to.

Students at a school

If your school created your account, or you sign in with your school's email and a parent didn't create your account, your school decides when it is deleted. Ask your school administrator: they can delete it, and it is erased 14 days after they do. Teachers can't delete accounts, but they can pass your request on. If you are in two schools, one school can delete only what was recorded during your time there, and the account stays with the other. If your account is your own, including one a parent created, your school can delete only what was recorded during your time there; the account and the words you know stay. You can also email us and we will arrange it with your school.

While you're part of a school, you can't delete your account yourself, and a parent who created it can't either: ask the school.

Parents can delete the accounts they created for their children from their own Account page while the child isn't part of a school, or by emailing us.

What happens

• The account is deleted 14 days after the request. Until then nobody can use it, and the request can be cancelled.
• Then the account and everything recorded for it are permanently erased: name, email address, sign-in details, reading progress, quiz results, and its links to Google, Microsoft and a school's learning platform. Copies in our database backups expire within 7 days after that.
• If you accepted Mekorot's terms for a school as its administrator, the school's record keeps your name and the date you accepted.
• Apart from that, we keep only statistics that identify nobody, as described in our Privacy Policy.
• We answer emailed requests within 30 days.